Note: The job is a remote job and is open to candidates in USA. Texas Sports Academy is focused on leveraging AI technology for educational purposes, and they are seeking an AI Quality Analyst to manage the quality assurance processes for their AI-powered systems. The role involves reviewing conversations, creating test files, fixing knowledge base content, and maintaining the overall quality of the AI systems.

Responsibilities

• Review production conversations to find bad bot responses
• Create test files (JSON) that reproduce the issue
• Fix the knowledge base content (Markdown files, WRONG/RIGHT examples)
• Run test suites to verify fixes and catch regressions
• Maintain and expand the knowledge base as our program evolves

Skills

• Native-level English fluency (non-negotiable). You'll be writing realistic SMS conversations between parents and our school. The language has to sound like a real person texting, not a corporate chatbot. You'll also be writing precise pass/fail evaluation criteria
• Comfortable editing JSON and Markdown in an IDE
• Can run commands in a terminal without hand-holding
• Extreme attention to detail
• Ability to learn a complex domain quickly (education, state government programs, etc)
• Experience writing test cases or QA documentation
• Experience with chatbot QA, conversational AI testing, or LLM evaluation

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