Note: The job is a remote job and is open to candidates in USA. Phigenics is a company focused on water management solutions, and they are seeking an Associate Account Manager to support existing clients and drive customer satisfaction. The role involves managing client relationships, assisting in the development of water management programs, and supporting enterprise sales opportunities.

Responsibilities

• Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory. This may include, but is not limited to:
• Delivering on the scope of work sold
• Leading water management teams on development, facilitation, and reassessments
• Obtaining contract renewals and purchase orders
• Conducting annual business reviews
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling
• Margin Maintenance: Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations
• New Business Support: Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business
• Product knowledge: Work closely with the Director of Account Managers and other support functions (Operations and Marketing) to remain “current” on Phigenics products, processes, and approaches. Leverage product, process, and approach insights in client interactions and new business support
• Data Analysis and Reporting: Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES. Track client-facing performance metrics and identify opportunities for growth
• Water Management Program Deliverables: Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers
• Supports documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records
• Supports facilitation of Water Management Team meetings with responsibilities that promote team member engagement
• Conducts water system surveys for Water Management Program developments of varying size and use
• Manages project timelines to ensure on-time delivery of WMP deliverables
• Utilizes internal quality processes to confirm that WMP documentation is defensible
• Collects, assimilates, and analyzes data to generate WMPs

Skills

• A minimum of a bachelor's degree is required
• Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets
• Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts
• Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.)
• Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services)
• Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management
• A STEM degree is preferred but not required

Company Overview