Note: The job is a remote job and is open to candidates in USA. HCA Healthcare, a leading provider of healthcare services, is seeking an Associate Client Support Analyst to join Parallon. This role involves providing technical support for basic incident resolution and requests reported to the IT Service Desk, ensuring effective communication and troubleshooting for end users.

Responsibilities

• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation
• Access all available support tools and staff to resolve issues

Skills

• Experience with call center techniques
• Competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Mobile device support experience
• Apple product support experience
• Strong understanding of HCA security-related procedures
• Understanding of Healthcare technology industry
• Basic network troubleshooting and support experience
• General desktop support experience
• Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Company Overview

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