Note: The job is a remote job and is open to candidates in USA. TKC Holdings, Inc. is a respected leader in the corrections and hospitality industries, and they are seeking an Associate Quality Assurance Engineer. This role involves performing manual and automation testing, maintaining test cases, and troubleshooting issues across various systems while working collaboratively in a remote environment.

Responsibilities

• Execute predefined manual test cases for the client-facing web GUI, including integrated and standalone phone, video visitation, and TTY/VRS systems, while reviewing logs (Linux CLI: grep, tail, log parsing) and monitoring for errors
• Perform testing for standalone phone, video visitation, TTY/VRS, and other internal/external GUIs that may be deployed outside the standard monthly release cycle, with corresponding log and metrics review
• Maintain and update Qase test cases, execute test runs, and log new defects
• Contribute to test automation by running automated test suites and assisting in creating or maintaining Python/Playwright scripts, with log and metrics review during test execution
• Perform targeted QA checks in production environments, such as verifying file changes or reviewing configuration work before client delivery
• Other duties as assigned in support of quality assurance activities

Skills

• Bachelor's Bachelor's degree from four-year college or university; or up to one (1) year related experience and/or training; or equivalent combination of education and experience
• Entry level, including internships, industry-recognized QA bootcamps, or academic projects. Focus on learning processes, tools, and applying QA fundamentals
• Basic understanding of software testing concepts and defect tracking
• Familiarity with Linux and Windows operating systems and command line interface (CLI)
• Proficiency in, or ability and willingness to quickly learn, Python, Playwright, Qase, GitLab, API testing using Postman, and other QA tools
• Familiarity with relational database concepts and ability to perform basic queries using CLI or tools like DBeaver
• Professional, concise verbal and written communication
• Effective collaboration and teamwork in a remote setting
• Problem-solving and critical thinking
• Ability to read and follow technical documentation
• Strong attention to detail and organizational skills
• Initiative and commitment to technical self-development
• Curiosity and drive to learn new tools, techniques, and processes as the QA environment evolves
• Commitment to quality and accuracy
• Flexibility to adjust focus as priorities and requirements change
• Ability to work independently while recognizing when to seek guidance, asking clear and well-researched questions after investigating potential solutions

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you
• Paid time off
• Company Match for the 401(k) Retirement Savings Plan
• DailyPay providing you immediate access to earned wages

Company Overview

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