Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Bilingual Customer Support Associate for a top technology-enabled logistics client supporting Amazon Key for Business. This individual will provide high-quality customer and technical support to property managers, ensuring secure Amazon driver access for deliveries.

Responsibilities

• Handle inbound customer and technical support inquiries via phone, email, Slack, and ticketing system
• Manage cases and documentation in Salesforce and Amazon Connect
• Support property managers using Amazon Key for Business (KFB) solutions
• Troubleshoot access control and intercom-related issues
• Meet productivity benchmarks (~30 tickets/day)
• Participate in training (2–3 weeks initial; ~5 weeks total including live calls)

Skills

• Bilingual: Fluent in Spanish and English (spoken and written)
• Customer Support experience (handling ~30 tickets/day baseline)
• Experience with Salesforce CRM
• Call handling experience using Amazon Connect
• Omnichannel support experience: ticketing, email, Slack
• Ability to support customers in Spanish while documenting in English
• Technical support background
• Experience with intercoms and access control systems
• Prior experience supporting property managers or B2B customers
• Experience ramping with U.S.-based calls before regional launch

Benefits

• Receive hands-on product and live-call training
• Participate in training (2–3 weeks initial; ~5 weeks total including live calls)

Company Overview