Note: The job is a remote job and is open to candidates in USA. Val's Services is seeking a dedicated Hmong-English Bilingual Healthcare Customer Service Representative to join their remote team. In this role, you will serve as the primary point of contact for healthcare clients, providing exceptional customer service and support in both Hmong and English.

Responsibilities

• Assist patients with scheduling appointments, verifying insurance, and resolving billing inquiries via phone, email, or chat
• Provide clear and compassionate communication to address patient questions and concerns
• Maintain accurate and detailed records of interactions and transactions
• Collaborate with healthcare providers and support teams to ensure seamless service delivery
• Stay informed about healthcare policies, services, and updates to effectively assist clients

Skills

• Bilingual in Hmong and English
• Exceptional customer service skills
• Ability to assist patients with scheduling appointments
• Experience in verifying insurance
• Ability to resolve billing inquiries via phone, email, or chat
• Clear and compassionate communication skills
• Ability to maintain accurate and detailed records of interactions and transactions
• Collaboration skills with healthcare providers and support teams
• Knowledge of healthcare policies, services, and updates
• Strong organizational abilities
• Empathy
• Problem-solving skills
• Adaptability to a remote work environment

Benefits

• Competitive pay
• Flexible scheduling
• Comprehensive health insurance
• Paid time off
• Professional development opportunities
• Supportive team environment

Company Overview