Note: The job is a remote job and is open to candidates in USA. Educational Systems Federal Credit Union has proudly served the education community for over 70 years, focusing on financial wellness and stability. They are seeking a Bilingual Member Care Representative to provide exceptional service in their high call volume Contact Center, assisting both members and non-members with their financial needs.

Responsibilities

• Providing a variety of service functions for members
• Working with members to identify additional financial solutions
• Assisting non-members in establishing membership and setting up accounts by phone

Skills

• High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members
• Must read and speak Spanish fluently
• Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services
• Must reside in one of the following states - MD, VA, PA, WVA, TX, FL, DE, IN or NC
• Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members
• Functional knowledge of Microsoft Office suite of products
• Ability to perform routine mathematical calculations
• Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc

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