Note: The job is a remote job and is open to candidates in USA. LHH is seeking a Business Analyst II to support large-scale middle- and back-office transformation initiatives within a shared services environment. The role involves optimizing Salesforce-based workflows, stabilizing enterprise processes, and enhancing system adoption to ensure business continuity across evolving service operations.

Responsibilities

• Gather, analyze, and document complex business requirements and translate them into clear, actionable functional specifications
• Lead discovery sessions to understand current-state processes, identify inefficiencies, and design future-state workflows
• Create system models, process flows, charts, tables, and diagrams to explain requirements and desired outcomes
• Conduct gap analysis and recommend cost-effective, scalable solutions that reduce manual effort and improve operational efficiency
• Partner with cross-functional teams (operations, HR, finance, service teams) to ensure solutions align with business goals
• Onboard new business teams to Salesforce and support ongoing platform adoption
• Customize Salesforce to meet evolving middle- and back-office needs, including objects, fields, page layouts, and validation rules
• Design and implement Salesforce automation using Flows, Process Builder, and Apex-supported logic to streamline workflows and case management
• Optimize Salesforce-based service request and case workflows to improve visibility, turnaround time, and data quality
• Build and maintain Salesforce reports, dashboards, and data visualizations to support leadership decision-making
• Develop manual and automated test scripts for system enhancements
• Manage the full testing lifecycle, including UAT planning, execution, defect tracking, and business sign-off
• Produce and maintain clear end-user documentation, process guides, and training materials
• Support change management and user adoption through walkthroughs, documentation, and knowledge transfer
• Analyze, test, and manage enhancements that span multiple systems and applications
• Coordinate with developers and end users to ensure requirements and enhancements are delivered successfully
• Investigate reported user issues, evaluate alternative solutions, and recommend improvements aligned with operational needs
• Support special projects related to service transformation, system rollouts, and contingency planning as needed

Skills

• Bachelor's degree in Information Systems or equivalent practical experience
• 4+ years of experience in business analysis, including process flows and support of new system design
• Strong ability to convert business processes into technical and functional solutions
• In‑depth understanding of enterprise systems and shared service operations
• Salesforce experience strongly preferred, including workflow automation and reporting
• Jira, Confluence, SharePoint, Visio or similar documentation tools
• Experience with UAT coordination, test case development, and defect management
• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Project)
• Strong analytical, documentation, and stakeholder communication skills
• Experience working in transformation or change‑driven environments

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid leave may include Paid Sick Leave, where required by law
• Any other paid leave required by Federal, State, or local law
• Holiday pay upon meeting eligibility criteria

Company Overview