Note: The job is a remote job and is open to candidates in USA. Vistra is a Service-Disabled Veteran-Owned Small Business providing professional support services to Defense, Federal, and Civilian Agencies. They are seeking a Clinical Director who will oversee the clinical integrity and safety of a data collection effort for the Veterans Health Administration, ensuring adherence to operational protocols and providing training and support for interviewers engaging with vulnerable populations.

Responsibilities

• Development and Management of Crisis Protocols
• Design implement and enforce standardized operating procedures (SOPs) for identifying respondents in acute distress
• Oversee strict compliance with the standardized VHA protocol for connecting Veterans in crisis with the Veterans Crisis Line (VCL)
• Conduct post-incident reviews of any crisis escalations to ensure protocols were followed correctly and to implement continuous improvement measures
• Specialized Mental Health Training
• Develop and deliver comprehensive training modules for all call center personnel focusing on relevant mental health conditions (e.g., PTSD, depression, anxiety, suicidal ideation)
• Train interviewing staff on trauma-informed communication techniques and active listening to ensure interviews are conducted in a manner sensitive to individuals with mental health disorders
• Evaluate interviewer competency through role-playing and scenario-based assessments prior to their deployment on the project
• Clinical Support and Staff Wellbeing
• Provide real-time and scheduled clinical support to interviewers navigating difficult, sensitive, or emotionally taxing conversations
• Implement "vicarious trauma" and staff wellbeing programs to prevent burnout and ensure workforce stability among personnel conducting back-to-back mental health assessments
• Collaborate with the Contract Manager and Quality Assurance Team to review audio recordings of sensitive calls, providing clinical feedback and coaching to interviewers

Skills

• Minimum bachelor's degree with relevant work experience in a field related to mental health such as psychology, psychiatry, social work, or counseling
• Must hold an active, unrestricted independent clinical license in a behavioral health discipline in at least one U.S. state or territory (e.g., LCSW/LICSW, LPC/LCPC/LMHC, LMFT, licensed clinical psychologist, or psychiatrist). License must permit independent clinical practice and, where applicable, clinical supervision
• Must demonstrate extensive, relevant work experience in a field directly related to mental health, specifically psychology, psychiatry, social work, or counseling
• Must successfully pass a comprehensive Federal background check before interacting with any Veteran data or overseeing staff
• Must complete VA Talent Management System (TMS) training in Information Security and HIPAA, as well as the CITI PROGRAM training in human subjects protection
• US Citizenship Required: Due to the requirements of the federal contract that this position supports, U.S. citizenship is required
• Master's degree preferred
• Prior clinical experience working directly with the Veteran population or within the VHA system preferred
• Familiarity with Computer Assisted Telephone Interviewing (CATI) environments and managing clinical standards within high-volume contact centers preferred
• Demonstrated experience designing crisis escalation pathways for remote or telephonic care environments preferred

Benefits

• Medical, dental, and vision benefits
• Life and disability insurance
• Employer matching 401(k) retirement plan
• Paid Time Off
• Parental and Bereavement Leave
• Professional Development

Company Overview