Note: The job is a remote job and is open to candidates in USA. Alopex is seeking a Clinical Operations Director to lead operational execution across their Care Coordination and Enrollment teams. This role involves overseeing daily operations, driving workforce performance, and ensuring clinical quality while collaborating with various teams to support organizational growth and operational excellence.

Responsibilities

• Provide operational leadership and oversight for Care Coordination and Enrollment teams
• Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists
• Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations
• Partner with executive leadership to support organisational growth initiatives and operational scaling
• Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance
• Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation
• Ensure operational consistency across service lines, workflows, and customer implementations
• Coach, mentor, and support frontline operational leaders and staff
• Promote accountability, consistency, and operational excellence across teams
• Support onboarding, performance management, corrective action, and employee development
• Foster a collaborative, patient-centred, and high-performance operational culture
• Lead communication efforts during periods of organisational and operational change
• Support leadership development and operational growth opportunities within frontline teams
• Drive operational execution across traditional CCM, LTC and future population health service lines
• Partner with QA leadership to maintain documentation integrity, operational consistency, and CMS readiness
• Collaborate with Enablement & Systems leadership to support workflow adoption and operational scalability
• Support implementation and adoption of operational tools, workflows, and technology solutions
• Identify operational barriers impacting productivity, patient engagement, or workflow execution and implement corrective action plans
• Support operational planning related to customer onboarding, transitions, and scaling initiatives
• Partner with Product, QA, BI, and Technology and Enablement teams to support operational initiatives and workflow improvements
• Collaborate with provider groups and customer stakeholders as needed
• Support implementation of operational reporting, workforce metrics, and operational performance initiatives

Skills

• Active RN license strongly preferred
• 7+ years of healthcare operations leadership experience
• Demonstrated experience leading frontline operational teams in healthcare environments
• Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred
• Demonstrated experience leading remote or hybrid operational teams
• Strong understanding of productivity management, operational KPIs, and workforce planning
• Experience leading teams through organizational growth, operational change, and workflow transformation
• Strong communication, coaching, accountability, and leadership skills
• Comfortable working in a fast-paced, evolving operational environment
• Experience supporting healthcare technology implementations or operational transformation initiatives
• Experience in multi-client healthcare operations environments
• CCM certification or population health experience preferred
• Familiarity with CMS documentation and compliance expectations preferred

Company Overview