Note: The job is a remote job and is open to candidates in USA. Abridge is a company focused on improving healthcare through AI-powered solutions. The Clinical Success Director will enhance clinician experiences by delivering education and managing product strategies to bridge clinical conversations with actionable data.

Responsibilities

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more

Skills

• 5+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with Epic and a deep understanding of clinical documentation workflows
• A passion for solving problems and creating new opportunities for clinicians
• Proven track record of leading successful initiatives from conception through launch
• Ability to build relationships with different layers of an organization, from front-line staff to executives
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment
• This role requires up to 20% travel

Benefits

• 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Generous paid parental leave for all full-time employees.
• Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Dedicated access to therapy and coaching to help you reach your goals.
• Paid Sabbatical Leave after 5 years of employment.
• Competitive compensation and equity grants for full time employees.

Company Overview