Note: The job is a remote job and is open to candidates in USA. Jenzabar is a company focused on cloud services, and they are seeking a Cloud Administrator to manage and support cloud environments. The role involves complex troubleshooting, leading upgrade efforts, and collaborating with cross-functional teams to ensure optimal performance of cloud systems.

Responsibilities

• Monitor system health and respond to alerts and incidents
• Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
• Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
• Support SSL/Cloudflare operations, including automation and renewal tracking
• Coordinate with internal and external stakeholders for upgrade planning and execution
• Analyze recurring issues and propose process improvements or automation
• Document upgrade procedures and contribute to operational runbooks
• Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions
• Collaborate with Cloud Services teams on escalated issues and root cause analysis
• Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Skills

• Ability to work 2nd shift EST hours (start at 1:00pm EST)
• 2–3 years of experience in cloud operations or technical support
• Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)
• Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)
• Understanding of networking fundamentals
• Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency
• Ability to follow documented procedures and clearly document troubleshooting steps and escalations
• Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment
• Willingness to learn new tools, platforms, and technologies in a fast-paced environment
• Experience working within a ticketing systems, support workflows and ticket escalation
• Demonstrated understanding of system security, data privacy, and responsible access practices

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance

Company Overview