We are seeking a mission-driven Collections Specialist to join our Atlanta-based team. In this role, you will balance high-level productivity with a "customer-first" philosophy, helping our clients resolve financed contract obligations through empathetic negotiation. Join a transformational leadership team that values your autonomy, fosters a casual yet professional culture, and offers the flexibility of remote work with a supportive, collaborative community. salary: $22 - $24 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

What You’ll Do

• Manage a high volume of early-stage delinquent accounts, utilizing an autodialer to engage customers in friendly, professional negotiations to resolve past-due balances.
• Act as a consultant to our customers, educating them on contract terms and "90-day same as cash" structures to help them navigate their financial commitments.
• Identify hurdles to payment and proactively design repayment plans that balance company recovery goals
• Utilize skip-tracing tools and investigative methods to locate and re-establish contact with unresponsive accounts.

What You’ll Bring

• 2+ years of experience in high-volume collections, customer service, or a business-to-consumer (B2C) environment.
• Exceptional active listening and de-escalation skills, with the ability to remain patient and persistent.
• Comfortable navigating CRM software, autodialers, and standard office suites (Microsoft Excel/Word)

Compensation & Benefits

• This role offers a competitive hourly rate of $22 - $24.00/hour.
• Work from the comfort of your home (Remote) with occasional high-impact team days in our Atlanta office.
• Standard hours are 8:00 AM – 5:00 PM; however, we value candidates with the flexibility to support expanded service hours (up to 7:00 PM or occasional weekends)

Skills

• Collections
• Call Center
• Phones
• NEGOTIATIONS
• CRM

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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