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[Remote] Contact Center Agent
Note: The job is a remote job and is open to candidates in USA. Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to join their Talent Community in preparation for future disaster relief efforts. The role involves answering inbound calls to support hurricane disaster relief needs, providing assistance, and ensuring customer satisfaction through effective communication.
Responsibilities
- Serve as a direct point of contact for individuals registering for disaster assistance
- Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals
- Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
- Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance
- Escalate dissatisfied callers to proper channels
- Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently
- Enter information into Windows-based computer database as required, while following instructions and/or referrals
Skills
- High School Diploma or equivalent required
- Must be a U.S. Citizen
- Must have at least 6 months of customer service-related experience
- Basic knowledge Microsoft Office Suite
- Must have high-speed internet connection
- Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections
- Ethernet cable access. Wi-Fi-only connectivity is prohibited
- Private and secure workspace within your home. Away from noise and distractions
- Computer equipment, monitor, and headset provided
- Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently
Benefits
- Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.
- Computer equipment, monitor, and headset provided.
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