Job Overview We are seeking a highly skilled and enthusiastic Customer Service Agent to join our American Airlines team. As a Remote Customer Service Agent, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers while enjoying a competitive salary of $25/hour. If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Engage with customers in a polite, efficient, friendly, and professional manner Issue, reissue, and refund traveler tickets Book, ticket, and confirm flight reservations Rebook travelers on oversold flights and during irregular operations Perform passenger check-in and front seat assignment Issue vouchers and provide direction with contractors for passenger hotel accommodations, meals, and transportation Work gate reader/scanner and related duties, including pre-boarding, monitoring/checking carry-on items, and exit lane models Operate jetways/bridges for boarding and deplaning passengers Make boarding and departure gate announcements Convey domestic/international flight documents Perform passenger service flight close-out procedures Accept, check, and tag passengers' baggage at destination points Maintain schedule of flight boarding process Process and complete credit card transactions at stands in the ticket counter area and activation stations Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters Line queues at ticket counter stands and ticket counters Clear/verify international documents at kiosk in the ticket counter area and activation stations Accept and activate passengers' self-labeled bags at activation stations Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors Perform customer care work related to handling regional flights and contractor/ground handling arrangements or agreements Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements Respond and assist during security and/or emergency situations Provide connecting passengers with gate information Offer quality customer service in a professional manner and in accordance with American's guidelines Comply with company policies, procedures, and performance standards Complete job-specific training phases Adhere to relevant laws (e.g., DOT, FAA, TSA) Utilize various internal resources/systems, including during customer interactions Wear uniforms as required by company policy Requirements Bachelor's degree Minimum of 1 year of customer service experience Bilingual language skills required in certain locations Valid driver's license as required by local authorities Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements Must be authorized to work in the U.S.

Preferred Qualifications

Working knowledge of Sabre or other Passenger Service System Prior face-to-face customer service experience Experience working in a fast-paced environment What We Offer Competitive salary of $25/hour Comprehensive benefits package, including medical, dental, vision, and 401(k) program Opportunities for career growth and development Flexible scheduling and remote work arrangements Discounts on hotels, cars, cruises, and more Employee Assistance Program and pet insurance Diversity and Inclusion American Airlines is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating a welcoming environment for all.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today. We can't wait to hear from you! Apply To This Job