Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a leading travel insurance provider, and they are seeking a Customer Service Representative to join their team. The role involves delivering exceptional service to travelers and travel advisors, answering inquiries, and providing support through various channels.

Responsibilities

• Answer inbound calls
• Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
• Create cases in Salesforce to address customer needs (such as documentation or policy changes)
• Act as a liaison with agency partners that have dedicated TII support email addresses
• Participate in weekly coaching sessions
• Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
• Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
• Perform other related duties as needed

Skills

• A High School Diploma or GED is required
• 3+ years of experience in a customer service or retail role is required
• Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams
• A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided
• Dependable internet connection with a dedicated private workspace
• Call center experience preferred
• Experience in the Travel Insurance industry is preferred

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

Company Overview