Note: The job is a remote job and is open to candidates in USA. EDealer is a website and software supplier for the Automotive Industry, focused on Merchandising Automation and Vehicle Optimization. They are seeking a Customer Service Representative to manage inbound support requests from clients and internal sales staff, providing timely resolutions and conducting product demos and training sessions.

Responsibilities

• Respond to first level customer support phone calls and emails to provide customer service and resolution
• Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary
• Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
• Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase
• Maintain a working knowledge regarding company’s products and systems
• QA resolved cases that have been assigned to developers, web-developers, and designers

Skills

• Minimum high school diploma
• Strong analytical, problem solving, and troubleshooting skills
• Ability to set priorities and meet deadlines as well as remain flexible
• Languages: English required
• College diploma or University degree
• Experience with ticketing systems or helpdesk software
• Working knowledge of WordPress CMS Platform or other CMS platforms
• Strong understanding of Windows and MacOS operating systems and basic networking concepts
• French an asset

Benefits

• A competitive bonus plan
• Paid time off
• Participation in our benefits, RRSP, and life insurance programs
• Continuous learning
• An amazing culture
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

Company Overview