Note: The job is a remote job and is open to candidates in USA. Ibex is where your career journey starts with energy, teamwork, and endless opportunities. As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation, handling inbound and outbound calls while providing excellent service.

Responsibilities

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals, including response time, accuracy, and customer satisfaction

Skills

• Must be 18 years or older
• High School Diploma or GED required
• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy and professionalism when supporting members or guardians
• Computer proficiency
• Excellent problem-solving skills and composure under pressure
• Full-time availability and reliability in managing a steady workload

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile Cell Service
• $500 Employee Referral Bonus
• Employee PerkSpot Discounts (retail, travel, dining, and more!)

Company Overview