Note: The job is a remote job and is open to candidates in USA. Yochana is seeking a Customer Success Manager for UiPath to ensure customers achieve maximum value from their automation investments. The role involves driving customer engagement, value realization, and retention by aligning UiPath capabilities with customer business goals.

Responsibilities

• Act as the primary point of contact for assigned UiPath customers post-implementation
• Build trusted relationships with business, IT, and automation stakeholders
• Drive customer onboarding, adoption, and long-term success
• Conduct regular business reviews (QBRs)
• Define and track customer success plans, KPIs, and ROI
• Identify opportunities to expand automation use cases
• Promote best practices for UiPath governance and scalability
• Proactively identify risks and drive mitigation plans
• Act as a customer advocate coordinating with internal teams
• Support renewals, upsell, and cross-sell opportunities
• Identify expansion opportunities within customer accounts
• Guide customers on Automation CoE setup and maturity
• Educate customers on UiPath roadmap and best practices

Skills

• Experience in Customer Success, Account Management, or Program Management
• Functional or hands-on understanding of UiPath RPA platform & UiPath Products
• Experience working with enterprise customers
• Strong communication and stakeholder management skills
• Bachelor's degree in Engineering, Computer Science, Management, or related field
• UiPath certifications (Business Analyst, Advanced Developer, Solution Architect)
• Exposure to RPA, Intelligent Automation, AI/ML, Process Mining
• Experience with ERP systems such as SAP or Oracle
• MBA or automation-related certifications

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