Note: The job is a remote job and is open to candidates in USA. The Cigna Group is a leading health services organization, and they are seeking a Customer Success Manager for their Pharmacy Team. In this role, you will manage relationships with pharmacy accounts, drive program performance, and support clients in maximizing savings and maintaining compliance.

Responsibilities

• Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance
• Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights
• Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations
• Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs
• Identify opportunities for product or service enhancements based on customer feedback and data trends
• Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance
• Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues
• Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations
• Utilize internal tools and platforms to manage account activity, reporting, and documentation
• Continuously build product and system expertise to support evolving client and business needs

Skills

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles
• Strong verbal and written communication skills, including the ability to manage complex client conversations
• Demonstrated ability to analyze data and troubleshoot issues
• Proficiency with Microsoft Office tools, especially Excel
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment
• Strong customer focus with proactive problem-solving skills
• Bachelor's degree (preferred, not required)
• Experience working in pharmacy, healthcare, or 340B environments
• Experience working with financial data, reporting tools, or SaaS platforms
• Ability to work cross-functionally in a matrixed organization

Benefits

• Annual bonus plan
• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview