Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is a company that specializes in staffing solutions, and they are seeking a Customer Support Representative for the medical device industry. The role involves assisting customers with technical issues related to medical devices, primarily through phone support, and documenting interactions accurately in the CRM.

Responsibilities

• Assist customers primarily by phone, sometimes via chat, regarding medical device product
• Troubleshoot technical issues related to the product
• Document each interaction into the CRM accurately

Skills

• 1 year+ of customer service experience, preferably in a technical support role
• Must have dependable internet service
• Patience, empathy, and communication are key
• Associates or Bachelor's degree preferred
• Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
• Fluently bilingual (English/Spanish) is a plus

Benefits

• Computer equipment will be provided

Company Overview