Note: The job is a remote job and is open to candidates in USA. Belden Inc. is a company focused on innovation and connectivity solutions. They are currently seeking a Customer Support Specialist to support their customer base by resolving service questions and managing orders while identifying opportunities for process improvement.

Responsibilities

• Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise
• Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims
• Identifying opportunities to improve processes and customer relations
• Performing accurate data entry of orders and customer information
• Utilizing the corporate ERP System (NetSuite) as it pertains to customer service operations

Skills

• Associate's degree in business or similar field
• Three (3) or more years of customer service experience
• Prior experience in a manufacturing environment is a plus
• ERP System experience
• Computer skills including word processing, spreadsheet and presentation software
• Interpersonal and communication skills, both oral and written
• Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards
• Bachelor's degree
• Vendor Management Programs experience
• NetSuite experience
• CRM experience, Salesforce preferred

Benefits

• Benefits and additional incentives based on the level of the role
• Hybrid and remote work practices where feasible
• Health/dental/vision
• Long term/short term disability
• Life insurance
• HSA/FSA
• Matching retirement plans
• Paid vacation
• Parental leave
• Employee stock purchase plan
• Paid leave for volunteer work in your community
• Training opportunities
• Professional talent management and succession planning
• Corporate health well-being initiatives
• A work culture which includes commitment to diversity, equity, inclusion and sustainability

Company Overview

Company H1B Sponsorship