Note: The job is a remote job and is open to candidates in USA. Carnegie Learning is a company dedicated to enhancing student learning through innovative solutions. They are seeking a Customer Support Specialist (Seasonal) to provide first-level support, triage incoming requests, and improve internal systems to enhance customer outcomes.

Responsibilities

• Triage and route incoming cases by gathering key details, adding context, and ensuring efficient handoff to appropriate teams
• Provide first-level support via chat and email for structured, lower-complexity inquiries
• Support licensing and activation workflows, including account setup and issue resolution
• Assist with administrative tasks such as account vetting, case tagging, and system updates
• Contribute to Help Center and documentation improvements, including reviewing and updating existing content
• Identify trends or gaps in support processes and escalate opportunities for improvement
• Collaborate with full-time team members to support peak coverage and ensure a seamless customer experience

Skills

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 0–2 years of relevant experience in customer service, support, or a related field
• Possesses basic knowledge of customer service practices and general troubleshooting approaches
• Strong written and verbal communication skills
• Ability to quickly assess, organize, and route information accurately
• High attention to detail and comfort working within structured processes
• Strong problem-solving skills with a focus on efficiency and clarity
• A collaborative mindset and willingness to flex across different types of work
• Experience with CRM systems (e.g., Salesforce) and workforce management tools
• Former experience working on the Carnegie Learning Customer Support Team highly preferred

Benefits

• Flexible work arrangements with our Work From Anywhere Policy
• Free access to CL products for employees and their children
• Quarterly Wellness Incentives
• Monthly employee activities + recognition program
• Employee Allyship Groups (EAGs)

Company Overview