Note: The job is a remote job and is open to candidates in USA. Global Medical Response is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The Director of Sales Operations will lead critical initiatives to support revenue growth and operational scalability, focusing on project management strategies and the implementation of automation and AI tools.

Responsibilities

• Provide oversight for complex, multi-workstream initiatives supporting enterprise growth objectives
• Lead program management for Rural Health Transformation Program (RHTP), ensuring alignment between strategy, execution, and outcomes. RHTP revenue total EMS market opportunity expected to be $100M annually over the next five years
• Develop, manage, and oversee budgets associated with assigned programs and initiatives, including vendor and consultant spend
• Establish governance structures, operating rhythms, and performance metrics for proposal development and growth initiatives
• Track and report performance metrics including financial impact, resource utilization, schedule adherence, and risk exposure
• Set standards, methodologies, and best practices for project and program management across the Growth organization, with a key focus on Proposal Development, as it relates to automation and implementation of artificial intelligence tools
• Lead adoption of advanced project management tools, automation, and AI-enabled capabilities to improve scalability and execution velocity
• Ensure proposal development processes are scalable, repeatable, and aligned with growth priorities. Drive continuous improvement of delivery models, governance practices, and performance measurement. Ensuring responsible change management and organizational adoption of new processes and technologies
• Lead advancement of automation and AI-enabled capabilities that improve efficiency and scalability. Leveraging new technologies to expand capacity of existing proposal development team
• Oversee evaluation, adoption, and integration of new tools across the Growth organization
• Oversight, mentoring, and performance leadership of cross-functional (matrixed) project management, growth, operations, and clinical resources, including vendors and consultants
• Ensure strong governance, change management, and responsible use of advanced technologies
• Define standards, frameworks, and best practices for Growth project execution
• Serve as a single point of accountability for assigned RHTP, automation, and AI growth programs

Skills

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field, or equivalent experience
• Significant experience leading complex, cross-functional projects or programs
• Demonstrated ability to operate at both strategic and execution levels
• Strong understanding of enterprise project and program management methodologies
• 8-10 years of experience with at least 3 years of management experience or leadership, preferably within EMS
• Advanced degree (MBA or similar)
• Experience supporting enterprise growth, transformation, or innovation initiatives

Company Overview