Note: The job is a remote job and is open to candidates in USA. Bottom Line is a nationally recognized nonprofit organization dedicated to supporting degree-aspiring students from first-generation and low-income backgrounds. The Director of Success & Career Program Operations will oversee the implementation of Success and Career programming across regions, ensuring that practical supports are in place and monitoring key performance indicators to drive improvements and outcomes.

Responsibilities

• Own the national Success & Career operating system (goals, milestones, cadence) and ensure coherent delivery across regions
• Monitor leading indicators and outcomes; identify fidelity, capacity, and engagement risks; engage leaders and drive timely course correction
• Lead milestone reviews (before/after-action) to codify lessons learned and improve practice
• Operationally own Early Warning System (EWS) implementation; ensure regional and scaled teams act on signals and track follow-through
• Operationalize the employability curriculum and interventions aligned to Bottom Line’s Employability milestones
• Oversee a scalable volunteer mentoring approach that delivers a strong student and mentor experience
• Plan and improve career events, workshops, and convenings using clear success metrics (scale what works; retire what doesn’t)
• Use EWS and Employability data to target supports equitably and improve outcomes
• Enable strong implementation across regions for Success and Career programming (readiness, guidance, and process improvement for new and existing sites)
• Lead communities of practice for Success Program Directors, Success Coaches, and Career Connections staff to build consistency through shared expectations and learning cycles
• Set and facilitate the operating cadence (calls, checkpoints, deadlines) so priorities and changes are clear and actionable
• Deliver onboarding, training, and coaching with Training & Learning; surface gaps and partner with Program Strategy & Fidelity to reduce regional burden
• Partner with Program Strategy & Fidelity to align delivery to the Bottom Line Way and fidelity guardrails; bring implementation insights to model evolution
• Partner with Access Program Operations on the pre-matriculation handoff, and partner closely with the Director, Scaled Advising on handoffs, escalation pathways, and shared accountability for student outcomes across Year 1 in-person Success and Years 2+ scaled supports
• Partner with RAE on measurement, fidelity indicators, and First Destination data cycles
• Serve as program owner for Success and Career data tools (e.g. Advisor Dashboards, Employability reporting, First Destination data flows)
• Oversee grant-funded program projects: manage scopes, timelines, and deliverables; track performance against grant metrics; and provide program narrative and data to inform funder reports
• Maintain clear timelines, processes, and protocols for key milestones; keep documentation and knowledge bases current and usable
• Use regional feedback and outcome data to drive operational improvements with Program Strategy & Fidelity
• Manage up to two direct reports, as needed, based on grant funding: set goals, provide feedback, support, and coach through challenges
• Build a high-performing team culture that supports learning, collaboration, and growth
• Additional duties as assigned
• Duties, responsibilities, and activities may change at any time with or without advanced notice

Skills

• Bachelor's degree or equivalent experience
• 6-8 years of progressive leadership experience in nonprofit, government, or philanthropy; experience serving first-generation and low-income students strongly preferred
• Experience leading multi-site program operations with accountability for fidelity and student outcomes
• Expertise in college success/persistence and/or career readiness for first-gen and low-income students
• Experience convening and leading communities of practice; strong facilitation and peer-leader development skills
• Strong program planning and implementation skills; able to map processes and anticipate downstream impacts
• Data fluency with Salesforce, Power BI, or comparable tools to manage and analyze results
• Change management mindset; able to lead through program evolution and integration
• High emotional intelligence; strong cross-functional partnership skills
• Work authorization required
• Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values
• Experience leading Career Readiness/Employability programming at scale
• Program/service leadership experience in a national, multi-site organization
• Experience managing managers
• Familiarity with agile/product ownership; Professional Scrum Product Owner certification a plus
• Experience with research/evaluation or RCT-readiness contexts
• Lived experience or deep professional relationships in first-generation and low-income communities

Company Overview