Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations improve their physical operations through IoT data. In this role, you will manage the deployment of IoT solutions for enterprise public sector customers, ensuring successful implementation and adoption of Samsara's technology.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured, fast-paced, and change-heavy environment
• PMP certification

Benefits

• Performance-based bonus/variable pay
• Equity (for eligible roles) in a high-growth public company
• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• Flexible working model that caters to the diverse needs of our teams
• Offices are open for those who prefer to work in-person
• Support remote work where it aligns with our operational requirements
• Reasonable accommodations throughout the recruiting process for qualified persons with disabilities

Company Overview