Note: The job is a remote job and is open to candidates in USA. Clair is on a mission to create financial freedom for America's workers by providing a digital banking platform. They are seeking a Fraud Operations Specialist to identify and investigate fraud and suspicious financial activities, ensuring the protection of both the company and its users.

Responsibilities

• Conduct investigations of high-risk or potential fraud activity, including platform abuse, suspicious financial movement patterns, and unauthorized device access
• Use an investigative, holistic approach to analyze cases and make confident determinations that are fair, compliant, and risk-mitigated
• Work across datasets and internal tooling to complete operational tasks including queue management, escalations, and dispute resolution
• Apply a solid understanding of money movement mechanics — ACH, Card Rails, RTP — and relevant consumer regulations including Reg E, NACHA, and Reg Z
• Analyze and communicate data trends and patterns clearly to internal stakeholders, translating complex findings into actionable insights
• Leverage tools such as Excel, Google Sheets, Snowflake, SQL, and Tableau to investigate cases and surface meaningful signals
• Creatively solve problems by connecting data across sources to identify patterns that may not be immediately obvious

Skills

• 1–3 years of experience in fraud operations, financial crimes, risk, or a related field
• Investigative mindset with the ability to assess the full picture of a case and make sound, well-documented decisions
• Comfortable working across multiple datasets and internal tools to complete fraud investigations and operational tasks
• Solid understanding of money movement mechanics (ACH, Card Rails, RTP) and consumer regulations (Reg E, NACHA, Reg Z)
• Strong analytical skills — able to identify trends and patterns in data and communicate findings clearly and effectively
• Hands-on experience with data tools such as Excel, Google Sheets, Snowflake, SQL, or Tableau
• Excellent written and verbal communication skills with the ability to clearly articulate investigative findings and recommendations
• Hands-on experience with fraud monitoring and investigation tools such as Alloy, Sardine, Sift, or Unit21
• Prior experience in fintech, payments, lending, or embedded finance
• Familiarity with dispute resolution processes and chargeback workflows

Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation for salaried roles, generous PTO for hourly roles
• Work from home setup allowance
• Access to your earnings every day on Clair
• Company-sponsored short-term and long-term disability insurance

Company Overview