Note: The job is a remote job and is open to candidates in USA. Extend is revolutionizing the post-purchase experience for retailers and their customers with AI-driven solutions. The Fraud Operations Specialist will perform fraud investigations to detect bad actors and improve user experience while collaborating with cross-functional teams to enhance fraud detection processes.

Responsibilities

• Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk models
• Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims
• Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse
• Follow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices
• Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud
• Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed

Skills

• 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment
• Time management and efficiency: must be able to meet specified SLAs for claim reviews
• Bachelors' degree or equivalent experience, preferably in a related field
• Subject Matter Expertise in fraud concepts and prevention best practices
• Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning
• Ability to make independent decisions to update customer risk scores and determine fraud/not fraud
• Excellent written and verbal communication, information gathering, and decision-making skills
• Positive attitude and willingness to thrive in a rapidly changing, results-driven environment
• Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite
• Attention to detail and willingness to deep dive into internal and external data
• Empathetic, humble, and collaborative team player
• Candidates must be located within the continental United States
• Prior experience in a retail or high-growth start-up environment (eCommerce)
• Familiarity with database query language such as SQL and data software like Snowflake
• Exposure to Project Management and/or CRM software like JIRA, Untangl

Benefits

• Full medical and dental & vision benefits
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

Company Overview