Note: The job is a remote job and is open to candidates in USA. TalentPop App is seeking a French+English Bilingual Customer Service Representative to join their remote team. In this role, you will provide exceptional support to French-speaking customers, ensuring their needs are met through effective communication and problem-solving.

Responsibilities

• Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues
• Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers
• Document interactions: Maintain accurate records of all customer communications to ensure seamless service
• Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products
• Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities

Skills

• Complete fluency in French and English (both written and spoken)
• At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center
• Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify
• You are a patient, detail-oriented person with a genuine desire to help others
• You can work independently and communicate clearly with a remote team
• A personal PC or laptop with an i5 processor or higher
• A stable internet connection with a minimum of 25 Mbps upload and download speeds
• A quiet, professional workspace for calls

Benefits

• Permanent remote work: Enjoy the freedom of working from home full-time.
• Competitive pay: We offer a great wage with annual reviews.
• Paid time off: Take the time you need to rest and recharge.
• Health stipend: We provide a monthly stipend to support your well-being.
• Performance bonuses: Your hard work will be rewarded with performance-based bonuses.
• Supportive culture: Join a team that values fairness, open communication, and your professional growth.

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