Note: The job is a remote job and is open to candidates in USA. TP is a leading global provider of digital business services, and they are seeking a Healthcare Customer Support Specialist. In this role, you will manage inbound and outbound communications, resolving inquiries to ensure a seamless and positive customer experience.

Responsibilities

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

• College degree (RN)
• Minimum of 6 months of healthcare/customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Must hold an Active License for the RN role
• Must be comfortable working in a call center environment as this is not patient facing
• Must have proof of school/experience for CNA/CMA role, Active license is preferred

Benefits

• Comprehensive health benefits, which may include medical, vision, and dental
• Resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts

Company Overview