Note: The job is a remote job and is open to candidates in USA. Stride, Inc. is seeking an Entry-Level Access Provisioning Technician to support their IT Service Desk and Identity & Access Management functions. The role involves fulfilling user access requests, maintaining account permissions, and ensuring timely onboarding and support of internal systems.

Responsibilities

• Process user access requests for systems such as PowerSchool and Salesforce
• Determine whether to create new accounts or modify existing accounts, based on request details
• Ensure proper access permissions are assigned based on role or request
• Troubleshoot access-related issues (e.g., users unable to log in or missing permissions)
• Work within ticketing systems to manage access and service requests
• Update tickets with progress, comments, and resolution details to keep stakeholders informed
• Follow established workflows for incident and request lifecycle management
• Escalate complex provisioning issues when needed
• Assist with onboarding activities, including ensuring new hires receive system access
• Coordinate provisioning needs tied to hiring and contractor lifecycle events (e.g., start/end dates and renewals)
• Support offboarding by removing or adjusting access appropriately
• Work with multiple IT and business teams to fulfill access needs (e.g., ITSD, Learning Systems, HR-related processes)
• Participate in meetings related to provisioning workflows and system issues
• Help identify gaps in provisioning workflows or ticket routing (e.g., missing provisioning tickets in reporting)
• Document access changes and temporary workarounds when required for audit or tracking purposes
• Follow internal security and compliance requirements when granting access
• Maintain accurate records of provisioning actions

Skills

• Basic understanding of IT Service Desk operations
• Familiarity with account provisioning concepts (user accounts, permissions, access control)
• Familiar with Service Level Agreements (SLAs) and meeting established response and resolution timelines
• Ability to follow structured processes and workflows
• Strong attention to detail when handling access requests
• Written and verbal communication skills for cross-team collaboration
• Bachelor's Degree in any technology related field
• Exposure to ticketing systems (e.g., ServiceNow or similar)
• Experience supporting enterprise systems such as PowerSchool
• Experience supporting enterprise systems such as Salesforce
• Experience supporting enterprise systems such as Email systems / Office platforms
• Exposure to identity and access management environments or teams (e.g., IAM or ITOPS Access Provisioning roles referenced in staffing data)

Company Overview