Note: The job is a remote job and is open to candidates in USA. Santander is a global leader in financial services, evolving into a technology-driven organization. The Manager, Claims & Fraud Operations is responsible for leading investigative teams to prevent fraud-related losses while ensuring compliance with regulatory standards and operational oversight.

Responsibilities

• Lead, coach, and develop a team of fraud investigators and senior specialists
• Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives
• Monitor investigative quality and ensure consistent application of fraud policies and procedures
• Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement
• Provide escalation guidance and decision support on high-risk or complex fraud matters
• Oversee after-hours fraud event rotation and escalation protocols

Skills

• Bachelor's Degree or equivalent work experience - Required
• 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required
• Prior leadership or supervisory experience preferred
• Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations
• Demonstrated experience managing high-volume investigative teams
• Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms
• Experience working with law enforcement and supporting litigation or prosecution cases
• Strong analytical, reporting, and risk assessment skills
• Excellent written and verbal communication skills
• Proven ability to influence cross-functional stakeholders and drive change
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

Benefits

• You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
• Https://businessolver.foleon.com/santander/2026-santander-eguide/

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