About Clarity Hearing Center Clarity Hearing Center is looking for a self motivated secretary to join our growing team. Founded in 2011, we provide compassionate, expert hearing care across Northern Minnesota and Northwest Wisconsin, with over 26 office locations dedicated to improving patient access and convenience. As our team and industry continue to expand, we’re seeking talented professionals committed to making a meaningful difference in the lives of others through better hearing. Role Summary We are seeking a reliable and detail-oriented medical secretary to support our hearing health care practice. This role is responsible for managing patient communication, scheduling, and administrative coordination to ensure a smooth and professional patient experience. The ideal candidate is organized, responsive, and comfortable handling a high volume of patient interactions in a healthcare setting. While performing your duties, you will be able to work remotely from the comfort of your home, providing you a convenient work environment.

Key Responsibilities

• Answer and manage inbound patient calls, emails, and messages
• Schedule, reschedule, and confirm appointments
• Verify patient information and insurance details
• Maintain accurate patient records
• Assist with prior authorizations and basic billing inquiries
• Communicate pre- and post- visit instructions to patients
• Mailing supplies out to patients
• Support providers with administrative tasks as needed

Qualifications

• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Ability to multitask and manage a high volume of patient interactions
• Reliable internet connection and quiet workspace
• Experience with working with insurance claims preferred, but not required

Benefits

• 2 week paid vacation
• Yearly bonus at end of year (based on performance)
• All equipment needed for the job is provided (laptop, printer, etc)

Pay: $16.00 - $25.00 per hour

Benefits

• Paid time off
• Work from home

Work Location: Remote