Note: The job is a remote job and is open to candidates in USA. ModMed is an innovative healthcare technology company focused on reimagining the healthcare experience. The Medicare Programs Specialist 1 will provide high-level assistance and support for compliance-related topics, particularly MIPS, while ensuring client satisfaction and delivering quality service.

Responsibilities

• Provide consistent, professional, and high-quality client support responses and assistance for compliance-related topics, especially MIPS
• Follows established procedures to ensure client satisfaction and quality service delivery
• Communicate customer responses in an efficient and effective manner
• Answers Tier 2 and 3 escalated MIPS questions assigned by Support
• Identify the difference between when to provide an answer to the customer and/or suggest MIPS Advising or a MIPS compliance-related Q&A
• Assist the MIPS Advising team with needed tasks
• Collaborates with the internal Compliance team to fulfill customer requests related to regulatory and documentation requirements, including but not limited to SOC 2 reports, audit logs, vendor certification letters

Skills

• Excellent written communication skills required
• Demonstrated expertise in evaluating, troubleshooting, and following up on customer issues
• Excellent interpersonal, verbal, and organizational skills
• Ability to effectively prioritize and manage time
• Willingness to stay current and adapt to changes
• Bachelor's degree preferred
• Experience within a medical practice and/or EMR experience is a plus
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
• Knowledge of bug-tracking software such as Salesforce and Jira

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

Company Overview

Company H1B Sponsorship