Note: The job is a remote job and is open to candidates in USA. Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a Member of Client Operations, ACH, you will support the day-to-day processing and reconciliation of client cash movements, ensuring an excellent operational experience by reviewing client transactions accurately and timely.

Responsibilities

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals
• Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via ACH
• Perform timely and accurate reconciliation of cash accounts
• Investigate and resolve operational inquiries and issues related to cash transactions
• Ensure all processes adhere to established procedures and internal controls
• Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules
• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests

Skills

• 2-4 years of experience in banking operations, with a focus on ACH processing (Domestic/International)
• Knowledge of payment systems
• Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions
• Understanding of financial regulations, specifically Reg E and Dodd-Frank rules
• Strong attention to detail and a commitment to accuracy
• The ability to meet established deadlines and work effectively both independently and as part of a team
• A proactive and enthusiastic attitude with a desire to learn about the digital asset industry
• Experience supporting institutional client operations in financial services, or another heavily regulated industry
• A keen ability to adapt and learn quickly as business strategies evolve and new products are introduced
• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements
• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker
• Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing ACH operations accurately and in a timely manner
• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced
• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks
• Contribute to delivery of day-to-day results on core tasks with some direction
• Identify and escalate risks to the organization and to clients to management
• Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence
• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads
• Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues
• Communicate with internal counterparties in a clear, articulate, and solution-oriented manner
• Working knowledge of SWIFT
• NACHA certifications
• Wire callback experience
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system

Company Overview

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