Note: The job is a remote job and is open to candidates in USA. Enova International is a leading financial technology company that provides online financial services. The Application Support Representative will manage inbound calls, guiding prospective customers through the loan application process to convert them into successful sales.

Responsibilities

• Manage incoming customer calls, providing expert guidance through the loan application process
• Proactively follow up with customers to encourage the completion of loan applications as necessary
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services
• Maintain meticulous and up-to-date customer account records with accurate information
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication

Skills

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment

Benefits

• Bonus
• All full-time employees are eligible to participate in Company benefits, described in more detail here.
• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

Company Overview