Note: The job is a remote job and is open to candidates in USA. WebRecon, a portfolio company of Constellation Software, Inc., is the market-leading provider of consumer complaint data to the collections industry. The Operations & Sales Support Specialist will enhance operations and support business development efforts by ensuring high-quality data delivery and assisting in sales lead management.

Responsibilities

• Review and validate the output of previously scraped litigation and consumer complaint data related to U.S. consumer credit laws
• Assess data relevance and determine eligibility for inclusion in internal systems and customer-facing products
• Extract, normalize, and maintain accurate litigant, case-level, and related metadata
• Identify and resolve data quality issues, including inconsistencies, formatting issues and missing values
• Ensure ongoing data accuracy and alignment across internal databases and customer-facing products
• Produce standard and ad hoc data reports to support internal teams
• Document data standards, review criteria, and quality-control procedures to support consistency and scalability
• Register all sales leads in the CRM and ensure they are consistently contacted and properly tracked through the sales pipeline
• Support the sales process by contacting and following up with inbound and outbound leads via email and phone
• Schedule appointments and product demonstrations for sales leadership
• Update CRM records with accurate contact activity, notes, and outcomes
• Assist Marketing by validating lead data, improving contact accuracy, and supporting campaign follow-up
• Monitor lead activity and flag stalled or high-priority opportunities to leadership
• Communicate professionally with prospective clients and partners as needed

Skills

• Strong attention to detail
• Clear written communication
• Ability to switch between structured data work and outbound follow-up tasks
• Organized and persistent
• Experience with CRM systems
• Ability to validate and assess data quality
• Experience in data operations and quality management
• Ability to produce standard and ad hoc data reports
• Experience in business development support
• Professional communication skills with prospective clients and partners

Company Overview