Note: The job is a remote job and is open to candidates in USA. The Dignify Solutions, LLC is seeking an Oracle Service Cloud (Functional) Consultant to lead functional design and configuration efforts. The role involves gathering requirements, configuring solutions, and collaborating with teams to ensure effective implementation.

Responsibilities

• Lead Oracle Service Cloud functional design and configuration
• Gather and analyze customer service and contact center requirements
• Configure case management, workflows, business rules, and knowledge management
• Conduct workshops, fit-gap assessments, and solution demonstrations
• Develop functional specifications and business process documentation
• Support Service Cloud integrations with OFS and enterprise applications
• Lead functional testing and user acceptance activities
• Facilitate training and change management sessions
• Collaborate closely with business and technical teams

Skills

• Lead Oracle Service Cloud functional design and configuration
• Gather and analyze customer service and contact center requirements
• Configure case management, workflows, business rules, and knowledge management
• Conduct workshops, fit-gap assessments, and solution demonstrations
• Develop functional specifications and business process documentation
• Support Service Cloud integrations with OFS and enterprise applications
• Lead functional testing and user acceptance activities
• Facilitate training and change management sessions
• Collaborate closely with business and technical teams

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