Under direct supervision, this hybrid position will be responsible for timely and accurate data entry of processing insurance documentation that satisfy loan requirements. You will be trained on a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will be responsible for answering incoming calls and making outbound calls to assist customers and agents with obtaining appropriate insurance documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, you will accurately complete loan transactions, as necessary.

Key Responsibilities

• Match insurance documents to loan records in the Miniter Ecommerce System.
• Analyze and process insurance documents to loan records ensuring the documents are appropriate and policy coverages are sufficient.
• Provide proficient and accurate data entry of insurance documentation in accordance with policies and procedures.
• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.
• Process transactions across multiple work queues daily.
• Actively participate in all training sessions, team meetings, department meetings and one‑on‑one meetings.
• Provide quality customer service and assistance to customers with a timely resolution.
• Educate customers as to why insurance documents are required for their loan.
• Process loan transactions with high quality and productivity during call wrap‑up.
• Other responsibilities as directed.

Qualifications

• High school diploma or equivalent.
• At least one‑year Property and Casualty insurance or insurance agency experience.
• At least one‑year call center experience.
• Demonstrates sound judgment and decision‑making skills.
• Shows strong reasoning and problem‑solving skills.
• Ability to multi‑task.
• Excellent time management and organization skills.
• Ability to work both independently and co‑operatively with others.
• Proficient in basic use of Windows‑based computer software applications including Microsoft Word, Outlook, and Excel.
• Ability to provide clear and concise explanations when asking questions or for clarification through different mediums (Outlook, in‑person, Microsoft apps, etc.).
• Must be able to remain in a stationary position for up to 90% of workday. Work Location Remote Schedule Monday‑Friday (830 am‑500 pm) with some flexibility with start/end times. Benefits and Compensation
• 401(k) and 401(k) matching.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Paid training.
• Parental leave.
• Referral program.
• Vision insurance.
• Paid training (to be conducted via phone and virtual meetings).
• Competitive pay.
• Full package of employee benefits including paid vacation, medical insurance, and a generous 401K plan. Tools Provided
• Chromebox.
• Monitor and mouse.
• Headset. Requirements to Get Started
• High speed Internet (Wi‑Fi works if it meets speed requirements).
• Cell phone.
• A willingness to learn and a home office or quiet workspace. Apply To this Job