Note: The job is a remote job and is open to candidates in USA. CWA Merchant Services is a FinTech company focused on building innovative products. The Product Manager role involves defining product vision and strategy, leading product initiatives, and connecting business and technology teams to deliver user-first products.

Responsibilities

• Define product vision and strategy and own the roadmap for merchant reporting, insights, and data experiences, ensuring merchants can easily understand and act on their business performance
• Lead product initiatives through research, discovery, design, delivery, and deduction
• Translate complex data into meaningful insights and storytelling, enabling merchants to make confident, data-driven decisions
• Create intuitive dashboards, reporting workflows, and data visualizations that provide merchants with clarity on sales, operations, and customer behavior
• Develop success metrics that guide prioritization and measure the impact of reporting and data experiences
• Define, document, and review requirements with stakeholders and engineering
• Facilitate beta testing to recommend improvements to product prior to launch
• Communicate development status and go-to-market strategy
• Develop and write training content to ensure alignment of product knowledge internally and externally (sales)
• Define and analyze data driven metrics that inform success
• Champion the merchant and their customers to offer a stable, secure, and seamless payments experience
• Collect and prioritize feedback and requests from merchants, sales partners, and the organization
• Research and understand industry trends and the competitive landscape

Skills

• BA/BS in a quantitative or technical field
• 2+ years experience in product management in the financial services coupled with deep knowledge and passion for payments
• Ability to think like a small business owner
• Creative and strategic product thinker
• Strong verbal and written communication skills to identify user challenges and needs
• Ability to positively influence others and maintain effective business relationships
• Self-motivated with the ability to work through uncertainty
• Proven track record of building products from inception to execution
• Working knowledge of the agile development process
• Experience in business operations and reporting
• Experience in Payments software is strongly preferred

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Company Overview