Note: The job is a remote job and is open to candidates in USA. Enveda is a company focused on transforming natural compounds into life-changing medicines. As a Product Operations Manager (Software), you will manage end-to-end project management across product, operational, and go-to-market efforts, ensuring cross-functional teams are aligned and unblocked while building systems and processes for scaling.

Responsibilities

• Manage customer service operations end-to-end: escalation pathways, response quality, tooling, and metrics
• Partner with engineering and product to translate operational needs into clear, well-scoped software tickets
• Work with marketing on campaign operations, launch logistics, and user acquisition workflows
• Interface with external service partners on onboarding, coordination, and ongoing relationship management
• Build dashboards and track KPIs to surface operational insights to leadership
• Serve as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer service
• Build the systems, playbooks, and processes that let the organization scale

Skills

• 2+ years in operations, product management, or program management at a software company (SaaS, D2C, or similar)
• Experienced running complex, multi-stakeholder workstreams without constant escalation
• Comfortable context-switching across domains - legal, engineering, and customer service all in the same day
• Process-oriented but pragmatic: you build systems that serve the work, not the other way around
• Demonstrated ability to use AI as a force multiplier to independently own complex workstreams and close experience gaps across a broad scope of responsibilities
• Startup-comfortable: you move fast, operate well with ambiguity, and take ownership without hand-holding

Benefits

• 90% Medical, Dental, Vision
• 401k Match
• Flexible PTO
• Adoption Assistance

Company Overview

Company H1B Sponsorship