Note: The job is a remote job and is open to candidates in USA. Cedars-Sinai is a recognized leader in healthcare technology, recently ranked among the world's best smart hospitals. They are seeking a Digital Scheduling and Access Program Manager to oversee and support the EIS Cadence and MyChart teams, focusing on project oversight, stakeholder collaboration, and optimization of digital scheduling tools.

Responsibilities

• Oversee the implementation of the EIS digital scheduling tools across specialties
• Assist the Cadence and MyChart teams with design decisions needed
• Determine resource allocation and planning needs
• Create project documentation tools to support the work
• Maintain tasks and milestones according to the project timelines
• Ensure the Cadence scheduling tools (decision trees, Fast Pass, scheduling tickets) are implemented as planned
• Ensure the MyChart scheduling tools (open, direct, and scheduling tickets) are implemented as planned
• Oversee the post-live specialty check-ins required for both MyChart and Cadence
• Be the point person for Cadence and MyChart scheduling-related escalations
• Identify and mitigate risks that could impact program success
• Ensure pre-requirements for launching digital tools are addressed with operational access optimization and change management prior to the EIS project kickoff
• Assist with driving standardization of scheduling workflows across all clinics
• Make data-driven decisions on workflow optimizations, engaging stakeholders as needed
• Create project requests and track optimization requests
• Participate in all scheduling-related meetings to maintain continuity and support decision-making
• Deliver regular status updates at key leadership meetings
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of digital programs and consistently report findings to leadership
• Develop a toolkit for managing and tracking the digital scheduling tools implemented
• Manage Cadence and MyChart risks and post go-live support
• Ensure and/or create lessons learned documentation from EIS and operations and report out to EIS leadership

Skills

• Five (5) plus years' experience in portfolio, program, and/or project management with a successful project management track record in full life cycle information technology implementation projects, with a proven record of execution to time and budget
• Epic, or other supporting software certified in relevant module
• High School Diploma/GED
• Epic Certification in one or more of the following modules: Cadence, MyChart, Referrals, and/or Ambulatory
• Healthcare IT portfolio or program management with the ability to manage large-scale IT systems implementations
• Related work experience in clinic/outpatient healthcare setting, and/or clinic call center
• Bachelor's degree in Healthcare, Management, Business or related field

Company Overview

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