Note: The job is a remote job and is open to candidates in USA. ServiceChannel is the leading cloud-based service automation platform for facilities management, committed to delivering great products and services for their customers. The Program Manager is responsible for the execution and customer success of the facility program, overseeing operations, leading a team, and ensuring customer satisfaction.

Responsibilities

• Strategic Planning: Develop and implement integrated facilities management strategies that align with the customer's business objectives based on your regular conversations with them
• Team Leadership: Manage and lead a team of facilities professionals, including training, development, and performance evaluation
• Customer Stewardship: Ensure high levels of customer satisfaction through proactive and clear communication with the customer points of contact
• Operational Oversight: Oversee your teams daily work in the customers repair and maintenance work order management, ensuring they are compliant with the customers Standard Operating Procedures
• Vendor Management: Partnering with our Provider Development Manager assigned to your customer, you will work together to communicate the customers needs and opportunities for improvement to continuously improve quality service delivery from our network of providers
• Project Management: Lead customer-initiated projects from planning through execution, ensuring they are completed on time, within scope and clearly communicated with the customer in weekly meetings
• Risk Management: Identify and mitigate risks related to customer health, ensuring any risk to the customers relationship with ServiceChannel is identified and documented immediately with countermeasures
• Reporting and Analysis: Proactively develop and present regular analytics reports on the customers location portfolio performance, including key metrics and improvement recommendations

Skills

• Bachelor's degree in Facilities Management, Business Administration, or related field
• Minimum of 5 years of experience in facilities management or a related field, with at least 2 years in a leadership role
• Strong knowledge of facilities management best practices, building systems, and relevant regulations
• Excellent leadership, communication, and interpersonal skills
• Proven ability to analyze data and make best practice recommendations to the customer or internal teams
• Must possess demonstrated ability to be adaptable, coachable and responsive to feedback; and comfortable with change management
• Independence: Ability to work independently from home with a strong record of attendance and punctuality
• Organizational Skills: Exceptional organizational and time management abilities
• Strong problem-solving and decision-making abilities
• This position requires a high level of experience in analyzing data and highly experienced in Microsoft Excel and Powerpoint
• Proficiency in facilities management software (e.g., ServiceChannel) and customer relationship management (CRM) tools (Salesforce/Gainsight)
• Certification in Facilities Management (e.g., IFMA, BIFM) is a plus

Benefits

• Generous medical, dental, and vision insurance
• Life insurance
• 401k with match
• A flexible time-off policy
• Paid parental leave
• Medical, dental, vision, life and LTD insurance
• HSA
• 401(k) retirement plan

Company Overview

Company H1B Sponsorship