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[Remote] Remote Customer Service Team Director

Remote · Malaysia Full-time

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. In this role, you will connect with individuals interested in benefit programs, schedule consultations, and support team performance and development.

Responsibilities

  • Connect with individuals who have expressed interest in benefit programs
  • Schedule and conduct virtual consultations via Zoom
  • Guide clients through benefit options and support enrollment
  • Maintain accurate digital records and follow-ups
  • Recruit, mentor, and support team members
  • Set performance expectations and track progress
  • Lead team meetings, coaching sessions, and development calls
  • Promote a culture of accountability and growth

Skills

  • Experience in leadership, management, or client-facing roles
  • Strong communication and organizational skills
  • Comfortable working remotely and using digital tools
  • Motivated to lead, develop others, and drive results
  • Authorized to work in the United States
  • Reliable internet connection
  • Windows-based computer with webcam

Benefits

  • 100% remote work environment
  • Flexible scheduling
  • Warm leads provided — no cold calling or prospecting
  • Weekly pay via direct deposit
  • Training and leadership development support
  • Performance bonuses and advancement opportunities
  • Collaborative, growth-focused team culture

Company Overview

  • Globe Life is an insurance company. It was founded in 1951, and is headquartered in Oklahoma City, Oklahoma, USA, with a workforce of 1001-5000 employees. Its website is https://www.globelifeinsurance.com.
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