Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to creating a more connected and compassionate health experience. They are seeking a Senior Analyst, Health Coach Wellness to telephonically engage with the Medicare population, improving medication adherence and health outcomes through education and support. The role involves a collaborative process to assess and promote members' health decisions and provide guidance on available healthcare services.

Responsibilities

• Assessment of Members: Through motivational interviewing and the use of various tools, uses healthcare knowledge and experience of health risk behaviors to conduct evaluation of member's health status for either HEDIS health screening/control or Medication Adherence
• Utilizes influencing/motivational interviewing skills to ensure member engagement and discern health needs based on key questions and conversation to promote behavior changes to achieve optimum level of health
• Partners with members to identify opportunities for integration into available internal/external programs
• Using holistic approach consults with Manager or others to overcome barriers with assisting members in meeting goals and objectives
• Utilizing interviewing and active listening skills, provides coaching, information and support to empower the member to make ongoing independent healthy healthcare choices
• Interprets and utilizes guidelines/criteria to positively impact members health
• Provides up-to-date healthcare information to help facilitate the member’s understanding of his/her health status
• Helps member actively and knowledgably participate with their provider in healthcare decisions
• Applies judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact healthcare access, services and resolution of member issues
• Develops a proactive course of action to address issues presented to enhance the short and long term health outcomes as well as opportunities to enhance a member’s overall wellness through integration

Skills

• 1-3 years Microsoft Office
• 3-5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Oncology
• Managed Care and Medicare experience
• Associates Degree or equivalent experience
• Healthcare licensure and/or certifications (RN, LPN, MSW, LCSW, CDE etc) highly preferred
• 5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Oncology
• Previous telephonic coaching, education or case management experience
• Excellent computer skills including MS Office applications
• Independent worker
• Excellent time manager
• Excellent analytical and problem solving skills
• Effective communications, organizational, and interpersonal skills, Bilingual a plus
• Demonstrated ability to communicate, problem solve, and work effectively with people, use good judgment in challenging situations
• Experience in facilitating client positive behavioral change
• Background in motivational interviewing, active listening skills

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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