Note: The job is a remote job and is open to candidates in USA. M&T Bank is a financial institution seeking a Senior Fraud Product Manager to develop and execute strategies for fraud mitigation across their payment products. The role involves collaborating with various teams to enhance client experiences, reduce fraud losses, and grow revenue through effective fraud products and tools.

Responsibilities

• Improve client experience
• Reduce fraud losses
• Enhance and grow fraud product revenue
• Ensure that our processes, policies, and capabilities are consistent with evolving industry norms and standards
• Establish an enterprise view of our fraud control investment portfolio and roadmap by coordinating with Product, IT (including Cyber Security, application owners, and agile teams), Operations (including Financial Crimes), and business leaders. Effectively advocate for appropriate investments to address weaknesses and establish a best-in-class fraud defense program
• Play the leading role in defining and delivering client authentication capabilities for all client interactions that are both effective and market-competitive
• Develop educational programs and communications that will keep all Commercial and Business Banking clients, front line teams, and support teams well-informed on fraud trends, risk mitigation techniques, and changes in bank processes and policies that will help mitigate fraud
• Act as point of escalation when fraud events occur to coordinate communications and action steps between clients, relationship teams, and support teams (including Legal, Financial Crimes, and service teams). Ensure that the teams’ responses are consistent with bank guidance, delivered with appropriate urgency and efficiency, and inspire confidence in our clients. Work with these teams to improve internal processes associated with the execution and tracking of fraud events, including investigations, claims, and coordination of activities
• Coordinate with Legal, Financial Crimes, and Cyber Security to establish bank guidelines for information sharing and messaging with clients
• Develop comprehensive fraud reporting requirements that provide insight into fraud trends and risks at the bank

Skills

• Bachelor's degree and a minimum of 10 years' proven fraud, product management, financial, operations and/or project management experience, OR in lieu of a degree, a combined minimum of 14 years' higher education and/or work experience, including a minimum of 10 years' proven marketing, product management, financial, operations and/or project management experience
• Detailed understanding of bank payment systems, payment products, and digital channels
• Strong understanding of, and experience with, the legal and regulatory compliance standards that apply to payments fraud
• Experience with technology tools focused on authentication and fraud prevention, including those associated with account takeover prevention
• Ability to navigate and create cohesion among Business, Operations, IT, Risk, and Legal teams to deliver improvements to client capabilities, enabling infrastructure, and operating processes
• Ability to establish consensus among stakeholders on a target strategic end-state, and to lead those stakeholders on a path to deliver it with concrete, actionable milestones
• Demonstrated ability to communicate ideas and recommendations effectively in both business and technical language with clients, bank partners, and executive leadership
• Experience incorporating client feedback into decision-making

Company Overview

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