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[Remote] Senior Manager - Reliability Engineering (Member Experience)

Remote · Hong Kong Full-time

Note: The job is a remote job and is open to candidates in USA. Netflix is a leading entertainment company committed to pushing the boundaries of storytelling through technology. They are seeking a Senior Manager of Site Reliability Engineering to lead the SRE team and establish reliability standards across the engineering organization, while collaborating with various teams to enhance system reliability.

Responsibilities

  • Build and scale a world-class SRE function, defining the operating model for how SREs partner with product and infrastructure teams
  • Establish and socialize company-wide standards (SLIs/SLOs, Error Budgets) and publish transparent reliability scorecards to drive engineering accountability
  • Collaborate with CDN, Playback, and Ads teams to eliminate systemic failures and translate technical reliability data into actionable business risk for executives

Skills

  • 12+ years in software/infrastructure, with 5+ years in senior SRE leadership
  • Deep fluency in cloud-native scale (AWS/GCP, Containers, Service Mesh) and modern observability (Metrics, Tracing, Logging)
  • Proven ability to drive technical adoption across complex, decentralized organizations through influence rather than mandate
  • Ability to navigate the 'human-machine' boundary of automation and clearly articulate technical trade-offs to non-technical stakeholders
  • Experience in streaming media, ad-tech, or high-scale gaming backends
  • Hands-on design of LLM-based autonomous agents in production
  • Familiarity with Netflix's OSS ecosystem (Spinnaker, Atlas, Mantis) or Chaos Monkey
  • Demonstrated experience improving SRE AI fluency

Benefits

  • Health Plans
  • Mental Health support
  • A 401(k) Retirement Plan with employer match
  • Stock Option Program
  • Disability Programs
  • Health Savings and Flexible Spending Accounts
  • Family-forming benefits
  • Life and Serious Injury Benefits
  • Paid leave of absence programs
  • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
  • Full-time salaried employees are immediately entitled to flexible time off

Company Overview

  • Netflix is an online streaming platform that enables users to watch TV shows and movies. It was founded in 1997, and is headquartered in Los Gatos, California, USA, with a workforce of 10001+ employees. Its website is https://www.netflix.com.
  • Company H1B Sponsorship

  • Netflix has a track record of offering H1B sponsorships, with 65 in 2026, 310 in 2025, 309 in 2024, 191 in 2023, 261 in 2022, 268 in 2021, 225 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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