Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Senior Mid-Market Account Director will be responsible for managing customer relationships and driving revenue growth through existing accounts while developing sales strategies and identifying new opportunities.

Responsibilities

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges
• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9
• Stay informed about industry trends, market dynamics, and competitor activities
• Use this knowledge to position Five9 as a leader and differentiate our offerings
• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connection, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Skills

• Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
• Be able to work independently and as part of a team in a fast pace, rapid change environment
• Success selling at the C-level
• Documented track record of sales excellence
• A proven sales hunter and closer
• Superior professional presence and business acumen

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
• Annual performance bonus, stock, and/or other applicable incentive compensation plans

Company Overview