Note: The job is a remote job and is open to candidates in USA. BILL is a rapidly growing Fintech company that empowers businesses by replacing outdated financial processes with innovative tools. As a Senior Outsourced Operations Manager (Card Operations), you will oversee site-level performance and partner with cross-functional teams to drive efficiency and enhance the virtual card customer experience across multiple BPO sites.

Responsibilities

• Drive operational performance across multiple BPO sites, building trusted relationships with site leaders and holding partners accountable to KPIs and virtual card metrics
• Develop and run a rigorous operating cadence: lead Weekly and Monthly Business Reviews and contribute to Quarterly Business Reviews to surface insights and track improvements
• Analyze dashboards, feedback, and escalations to pinpoint gaps; design and execute site-level performance improvement plans with clear owners and timelines
• Standardize and maintain SOPs for card operations to ensure consistency across locations; proactively identify and close process and training gaps
• Partner with Workforce Management to forecast and align headcount needs, ensuring the right staffing models and adherence to contracts
• Translate product and process changes into action for BPO teams: communicate updates, verify training completion, and drive UAT/adoption to secure performance at scale
• Lead cross-functional initiatives that improve customer and virtual card experiences, from early indicators to full-scale rollout
• Conduct on-site visits to deepen relationships, assess operational health, and accelerate improvement plans

Skills

• Bachelor's Degree in a quantitative field
• 3+ years working with cross functional stakeholders and managing their expectations
• An excellent ability to communicate to your audience, both up the organization and down to the nitty gritty technical details with analysts
• An innate understanding of what drives business value, and the ability to prioritize accordingly
• Experience applying best practices to increase operational efficiency and resiliency
• 3+ years of experience working with SQL
• 1+ years of working with Python
• Experience with coding best practices and version control software
• Experience working with data visualization software such as Tableau

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs

Company Overview

Company H1B Sponsorship