Note: The job is a remote job and is open to candidates in USA. TrueCar, Inc. is a leading digital automotive platform that helps car buyers save time and money through a nationwide network of Certified Dealers. The Senior Technical Operations Specialist will serve as the triage gateway for Dealer Support, focusing on the resolution of technical issues and the implementation of AI-powered tools to enhance operational efficiency.

Responsibilities

• Partner with the Technology team on Salesforce configuration, testing, management, Books of Business, Reporting, and Dashboards
• Drive user adoption through training, documentation, and communications across the Dealer Sales and Service organization
• Triage and resolve complex user questions, troubleshoot reporting/dashboard issues, and ensure appropriate technical support is in place
• Apply critical thinking to resolve complex problems, document key processes, and facilitate cross-training to mitigate operational risks and eliminate single points of failure
• Identify and implement workflow automations (Salesforce, ZenDesk, Jira, Make) to eliminate repetitive manual tasks
• Leverage AI-powered tools (e.g., ChatGPT, Claude, Copilot) to streamline ticket triage, enhance communications, and derive actionable operational insights
• Innovate and continuously evaluate emerging AI and automation technologies; recommend and deploy solutions that measurably improve efficiency
• Eliminate friction: Serve as the triage gateway to unblock dealers and internal teams quickly
• Empower field teams: Directly execute product and system configurations that give dealer-facing teams exactly what they need
• Scale through automation: Build repeatable, automated solutions for high-frequency tasks—freeing the team for higher-value work
• Drive adoption: Establish documentation and processes that make the tech stack stick across the org
• Elevate the ecosystem: Deliver the reporting visibility and technical reliability that underpin a great dealer and consumer experience

Skills

• Proven business operations experience with hands-on knowledge of technology platforms with a proactive mindset for spotting inefficiencies and designing automated or AI-assisted solutions
• Experience with an enterprise CRM/Customer Success platform (Salesforce, Oracle, Zendesk, Gainsight)
• Strong written and verbal communication skills across technical and non-technical audiences
• Data-literate: able to interpret data and translate it into actionable recommendations
• Demonstrated understanding and use of AI productivity tools (ChatGPT, Claude, Copilot, Gemini) in day-to-day work
• Hands-on experience building workflow automations (Salesforce Flow, Zapier, Make, Power Automate, or similar)
• Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the time
• Salesforce Admin Certification
• Automotive industry experience
• Agile, Six Sigma, or Project Management certification
• Experience with prompt engineering or AI workflow design and familiarity with low-code/scripting tools (Python, Apex, or similar)
• Bachelor's degree in Technology or Business

Benefits

• Flexibility to split their work time between home and the office
• Comfortable shared workspaces in our Santa Monica headquarters office and other regional locations
• Professional home office setup along with monthly reimbursements for your essentials, like phone and internet
• 100% employer-paid health, vision, and dental premiums
• A 401(k) plan with company contributions
• A wellness reimbursement account
• Learning & development reimbursement opportunities
• Flexible PTO for exempt TrueCar Crew Members
• A generous PTO accrual policy for non-exempt TrueCar Crew Members
• 14 company-paid holidays and 2 floating holidays

Company Overview

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